Leasing agent: $17-$18/hour, based on experience

The role of the Leasing Consultant is to provide excellent customer service, assist prospective residents through the tour and application process, and maintain property occupancy.

• Provide tours of the apartment complex and community to potential residents for the purpose of leasing apartments.
• Communicate with potential residents the advantages of leasing at the property.
• Assures that prospective residents are reached through advertising and further market the property by responding to phone inquiries, internal leads and property tours.

• Complete traffic sheets and maintain guest card files for the Property Manager.
• Update the leasing handbook and prepare correspondence such as “thank you” notes and other general correspondence to stay in front of leads.
• Processes rental applications.
• Actively solicits business to achieve occupancy and rental goals of the property.
• Helps maintain the accuracy of resident ledgers and files.
• Inspects unit during move-in and move-outs, walking units and the community as needed.
• Establishes and maintains positive resident relations, e.g. effective communications, managing resident concerns, problem solving, etc.
• Assists residents in submitting their service requests.
• Assists in the execution of the development marketing and brand plan, as instructed by the Director of Marketing.
• Fully utilizes and manages the resident and prospect database through Yardi.
• Administers the Resident Referral and Resident Retention programs.
• Performs market research and generate market comparison reports.
• Assists with property marketing activities and community outreach initiative and even planning.
• Assists with maintenance of the appearance of the office, amenity area, model unit, and common areas of the properties.
• Ensures compliance with all federal and local Fair Housing regulations and ordinances.
• Other duties as assigned.

Education:

• High School Diploma or GED
• Bachelor’s degree strongly preferred

Experience:

• 2+ years management, leasing and/or sales experience preferred
• 2+ years customer service experience preferred
• Yardi experience preferred.

Skills/Abilities:

• Local market experience preferred.
• Strong interpersonal, oral and written communication skills.
• Computer skills: Microsoft Work & Excel, knowledge of internet, e mail and social media as it pertains to marketing the property.
• Exceptional communication skills and ability to interact with wide range of people.
• Experience with marketing and leasing initiatives for new development preferred.
• Must be organized, detail oriented and have good time management skills.
• Ability to work a flexible schedule, including weekends, while understanding that your scheduled workdays may vary according to staffing and property needs.
• Entrepreneurial ownership mindset –makes smart decisions for business, puts clients and teammates first, collaborative, inquisitive, self-motivated, and operates on trust (not fear).
• High integrity – trusted, direct, truthful. Embodies confidence and admits mistakes.

• Works as a team player. Operates with the understanding that we do our best when we work together.
• Passionate about your work and our company goals and vision.

• Strive to achieve ambitious goals – loves to be challenged, determined to win, works tirelessly to achieve results.
• Ability to perform the physical functions of the position, which may include, but are not limited to: ability to walk property, including up to 4 flights of stairs, to complete physical inspections, deliver resident communications, show apartment and drive a vehicle to visit area businesses for outreach marketing.
• Maintain neat, well-groomed, professional appearance.